Privacy Policy

Pristine Clean and Polish is committed to respecting and protecting your privacy. This policy outlines how we collect, use, and protect your personal information, and how we uphold your information rights.

Your Rights

We recognize that you have rights as a ‘data subject’ and that we are obligated to uphold these rights. This privacy notice explains how we do this, including:

• How we collect and process your information
• Why we collect your information
• How you can exercise your rights
• Who to contact if you are unhappy with our performance

Your Rights as a Data Subject:

• Right to be informed: We are transparent about how we collect and use your personal data.
• Right of access: You can access your personal data and any supplementary information.
• Right to rectification: If any data we hold on you is inaccurate or incomplete, you can request that we correct it.
• Right to erasure: You can request that we delete your personal data when there is no compelling reason for us to continue processing it.
• Right to restrict processing: You can ask us to stop processing your data if:
  • You consider it inaccurate or incomplete.
  • You object to the processing and we are considering whether we still have a legitimate interest to process it.
  • We no longer need the data for the original reason we collected it, but it may be needed for legal purposes.
• Right to data portability: You can request that we provide your data in an electronic format to be transferred to another party if we have processed your data based on consent or a contract.
• Right to object: You can object to certain types of processing, such as direct marketing or scientific/historical research.
• Rights related to automated decision making and profiling: We do not currently apply automated decision-making processes.

Information We Collect

Before beginning any relationship with you, and periodically thereafter, we may collect personal information such as your name, telephone number, email address, and company name to provide the necessary services.

Why We Collect Your Information

The lawful basis for processing this information is:

• To meet our legal obligations and to provide you with the services you require.

How We Process Your Information

We will retain this information in either hard copy or electronic format throughout your relationship with Pristine Clean and Polish.

Transfer of Data

Pristine Clean and Polish may outsource certain services to third parties. We ensure that any third-party providers we work with comply with relevant data protection laws and have secure practices in place to protect your data.

Retention of Data

We retain your personal data for as long as necessary to maintain the relationship with you. After our relationship has ended, we will keep your information for five years (or longer, if required by law), after which it will be deleted from our systems.

Automated Decision Making

We do not currently use automated decision-making or profiling in our processes.

Securing Your Information

We maintain strict security measures to prevent unauthorized access to your data. These measures include:

• Access control
• Physical security
• Information and system segregation
• System resilience
• Change management controls
• 24/7 monitoring and incident response
• Staff security awareness training
• Security by design
• Data discovery, extraction, and destruction capabilities

Contact Us

If you have any questions about this policy or wish to exercise your rights as a data subject (e.g., to correct your data or request access), please contact Pristine Clean and Polish at:

Email: info@pristinecleanandpolish.co.uk

If you are not satisfied with how we handle your inquiry or complaint, you can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner’s Office
Wycliffe House,
Water Lane, Wilmslow,
Cheshire, SK9 5AF,
United Kingdom
Telephone: +44 (0)303 123 1113 or 01625 545745